FAQ

Orders

How do I track my order?

Once your order ships, you'll get an email with a tracking link. You can also check your order status from your account.

Can I change or cancel my order?

We can change or cancel an order until it has been sent for fulfilment, usually within 12 hours of ordering. Contact us as soon as possible.

Shipping

How long does shipping take?

Delivery times depend on your location. See our Shipping & Returns page for details.

Do you ship internationally?

Available shipping destinations and charges depend on the items in your cart and your delivery address. They are shown at checkout before you pay.

Returns & Refunds

What is your return policy?

You can find everything about returns in our Refund Policy.

What if my item arrives damaged?

Please contact us within 14 days of delivery with your order number and photos of the damage and we'll make it right.

Products

How do I care for my items?

Care instructions are listed on each product page. If you're unsure, just ask us.

Still need help?

Reach out anytime through our Contact page and we'll get back to you as soon as we can.