Refund policy

Returns & Refunds

We want your desk to look and feel right. If it doesn't, here's how we fix it.

Changed your mind?
You can return any unused item within 30 days of delivery.

  • Items need to be unused and clean, in their original packaging. Felt picks up lint and marks quickly, so please try the mat or pad on your desk before using it for long.
  • Return shipping for change-of-mind returns is paid by you. We'll send you the address and packing instructions.
  • There is no restocking fee.
  • Bundles: THE DESK SET can be returned as a full set. If you return only part of it, we refund the individual price of that item minus the bundle saving.

Arrived damaged, faulty, or wrong?
That's on us. Email deskorahome.help@gmail.com within 14 days of delivery with your order number and a photo of the item (and the box, if it's damaged). We'll send a replacement or a full refund, your choice. You won't pay any shipping, and for most damage claims we won't ask you to send the item back.

How to start a return

  1. Email deskorahome.help@gmail.com with your order number and which item you'd like to return.
  2. We reply within 1 business day with the return address and instructions. Please don't send items back without contacting us first; unannounced parcels can get lost.
  3. Send the item back with tracking and keep your receipt.

Refunds
Once your return arrives and is checked, we refund your original payment method within 3 business days and email you when it's done. Your bank may take a few more business days to show it. Original shipping charges are refunded only if the item was damaged, faulty, or wrong.

Exchanges
The fastest way to get a different colour is to place a new order and return the first item for a refund. If we sent the wrong colour, we'll send the right one free.

Warranty
LIFT and TRAY are covered against defects in materials and workmanship for 12 months from delivery. Normal wear (felt softening or light pilling, scratches from use) isn't a defect.

Final sale items
None. Everything we sell is returnable under this policy.

This policy doesn't affect any rights you have under your local consumer law.