Shipping policy
Shipping Policy
Deskora Home is a small, independent shop. Here is exactly how your order gets to you.
Where we ship
We currently ship to the United States only. If your address is outside the US, checkout won't offer a shipping option.
How long it takes
- Processing: 1–3 business days to prepare and hand your order to the carrier (Monday to Friday, excluding US holidays).
- Delivery: usually 7–15 business days after it ships.
- Your order ships from our fulfilment partner's warehouse, usually located in China.
Items in one order may arrive in separate packages. You won't pay extra for that.
What it costs
The exact shipping cost is shown at checkout before you pay.
Tracking
When your order ships, we email you a tracking link. You can also find it on your order status page (the link is in your order confirmation email). Tracking can take 24–72 hours to show its first scan. That is normal.
Duties and taxes
If a US import fee is ever charged to you on delivery, email us the receipt with your order number and we'll refund that fee.
If something goes wrong
- No tracking movement for 7 days, or marked delivered but not there: check with neighbours and your building's mail room, then email us at deskorahome.help@gmail.com with your order number. We'll open a carrier investigation and, if the package can't be found, send a replacement or refund you in full.
- Wrong address: please double-check your address at checkout. If a package comes back because of an address error, we can reship it once you cover the new postage.
- Changes and cancellations: we can change or cancel an order until it has been sent for fulfilment, usually within 12 hours of ordering. Email us as soon as possible.
Questions? Email deskorahome.help@gmail.com. We reply within 1 business day.